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When the iPad loses its connection

If the iPad loses Wi-Fi, the POS tells you it is in offline mode and the status bar turns red. Sales are kept and upload when the connection is back.

Written by Andrew Lau

If the iPad loses its Wi-Fi, the POS tells you it is in offline mode and the status bar turns red. You can keep selling. Sales are kept and upload when the connection is back.

Steps

  1. When the connection drops, Welcome To Offline Mode says "Unable to find a network connection, so you are now in offline mode." Tap Continue.

  2. Check the status bar at the top is red.

  3. Add a product to the basket.

  4. Tap Checkout.

  5. Tap Exact under Cash.

  6. Tap Done.

What you should see

The sale completes. When the Wi-Fi is back, open POS Settings > Reports and check Unsynced and Not Uploaded are empty.

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