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Get help from inside the POS

The POS links to the help centre and to live chat. You can reach them from POS Settings > Merchant or the basket options menu.

Written by Andrew Lau

The POS links to the Shopwave help centre and to live chat with the support team. You can reach them from POS Settings > Merchant or from the basket options menu.

Steps

  1. Tap the menu icon (three lines) at the top right of the basket to open the basket options menu.

  2. Under Misc, tap Settings. POS Settings opens on Merchant.

  3. Tap Frequently Asked Questions to search the help centre.

  4. Tap the X to close it.

  5. Tap Feedback to message the support team.

  6. Close the chat.

  7. Tap the X at the top left to close POS Settings.

  8. Tap the menu icon (three lines) at the top right of the basket.

  9. Tap Help and Support. It opens the same help home.

What you should see

Frequently Asked Questions opens the Shopwave iPad Point of Sale collection. Feedback, Request Feature, General Help and Help and Support open live chat.

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